I’ve been online shopping for so long now that it’s on a very rare occasion that I’ll go into a high street or shopping mall. Maybe with the exception of a trip to tkmaxx or homesense the odd time. And of course my beloved John Lewis but hey I’m digressing.
This weekend I was made acutely aware of the hidden benefits of online shopping that we’ve all probably forgotten. The right to return. Any online purchase can returned without any reason for a full refund. This luxury is not afforded to shoppers who walk in off the street. Obviously some stores will have their own policies but it’s not guaranteed which is the key point to keep in mind.
I bought a tv from curry’s this week. Thought I had picked up the same model as the one I had in the garage but I had picked the wrong box and it was not until I had unpacked it that I realised the mistake. I went with it and set it up but it was terrible. Poor picture quality, WiFi was very shonky and it kept dropping out. Eventually by Saturday decided to return it. Boy what a palava that was. They had to test it, question me multiple times about the issues, go back and test again, more questions. I felt like I was at the Spanish Inquisition. All for a simple rerun of a product that did not deliver to expectations and had serious WiFi issues. The whole experience kind of put me off ever purchasing from a store again.
Anyway happy ending I did manage to get the refund and purchased the correct model (from the store as I was there and I knew it was a good tv).